Return an Order

We hope that You are pleased with your order. We offer our customer a 14 work days free return policy from the date of delivery. You have to inform us by email or by sending us a registered letter: Kareiviu st. 11B, LT-09109, Vilnius

If you are not satisfied with the quality of the product, this item will be replaced free of charge or you will be refunded. The refund is always credited to the purchaser's account. Please note: In case of a refund, the logistics costs are deducted from the amount paid (delivery costs are non - refundable).

High quality items, such as electronics, computer and household appliances can be returned only within the term specified according to the purchase and sale rules and in the legal acts of the Republic of Lithuania.

Good quality computer programs cannot be returned if the buyer has breached the protection of a packaging. In order to return the product in all the above cases, you can contact us in the ways indicated in the Contact section.

Items of defective quality will be replaced or returned in accordance with the 'Rules for Return and Exchange of Goods', approved by Order No. 217 of the Minister of Economy of 29 June 2001.

Return of goods of appropriate quality is carried out by Order No. 258 of the Minister of Economy of 17 August 2001 approved in accordance with the procedure established by 'Rules for the Sale of Goods and Provision of Services when Contracts are Concluded by means of Communication'

The following conditions must be met when returning the goods:

The returned product must be sent in their original packaging

All products must be intact and in new and unused conditions

The product must not have lost its commercial appearance (intact label, peeled off protective film, etc.)

The returned item must be in complete set received by the buyer at the time of purchase.

When returning a product, you have to fill in and insert Exchange & Return form which was provided to you with the product. Also, it is necessary to present the purchase document and warranty card (if issued).